Customer Service & Online Shop Support (m/f)

Manila - full-time

As a member of the Online Shop & Customer Service Team you will act as the “lomographic user’s” spokesman in our organization and see that feedback from our community is summarized and addressed correctly. You will have the chance to be part of exciting sales related projects in analogue photography and work closely with our Headquarters in Vienna. We define customer service as an integral part of our community experience and want to create the best experience possible for our users. You will have the opportunity to work with our multi-cultural teams from around the world and will have a key role in offering an excellent customer service.

About Us

Lomography is a globally active organization dedicated to experimental and creative analogue photography. Originally established in 1992 by a group of offbeat students as an arts movement, but fuelled by fiery passion and burning curiosity, the Lomographic Society soon grew into an international venture.
Our snapshots are characterized by vibrant colours, surprise effects and pure spontaneity. We have over a million creative members across the world and invite you to let loose, ignite your inspiration and to catapult your shots around the globe through our online platform. Whether you’re a complete novice or a seasoned pro, everyone can harness the photographic power to create something incredible. Don’t think – just shoot!

Responsibilities:
  • Be the first contact for our customers and their questions regarding the products bought in our online shop
  • Evaluating our customers service performance, customer satisfaction and product performance and adapt our strategy based on these evaluations
  • Enforcing Customer Service Quality Goals
  • Support Shop Maintenance
  • Support Shop & Customer Service Analytics & Reporting
Requirements:
  • Fluent in English
  • Camera, Film & Analog Photography knowledge
  • Very good communication skills
  • Experience in customer service or retail sales
  • Project management skills
  • Well organized and detail oriented individual
  • Proactive and independent working style, open minded personality
  • Knowledge and experience with social media
Additional Plus:
  • Lomographic experience
  • Additional languages
  • Passion for Lomography and its products and the ability to transport this passion to others
Employment
  • Full-time
  • work from 1:00pm – 10:00pm (Manila time°)
  • Start date: as soon as possible

Interested? Email your CV and writing samples to jobs_manila@lomography.com with the subject heading: APPLICATION FOR CS – (name)

  • Manila, Philippines

    Known as the “Pearl of the Orient”, Manila is the Philippines’ national capital. From historical sights to museums, malls, cafés and bars, this bustling city is full of things to see and stories to tell. The Philippines, which is consistently deemed as the “world’s social media capital”, tells a lot about how Filipinos love connecting and expressing themselves in various ways, including Lomography! The Lomography Philippines’ Office is located at the heart of the central business district of Makati.

  • What we do at Lomography

    We’re committed to keeping analogue alive and helping our international Community capture the curious world we live in. We offer an ever-expanding range of experimental analogue goodies including innovative films, cameras, instant products, lenses & photographic accessories on our Online Shop and through a global network of retail partners. In addition to selling analogue gear, we publish daily tipsters, tutorials and interviews in our online Lomography Magazine and host a Community Site where Community members can upload their images and interact with over 1 million fellow Lomographers worldwide.

  • What we stand for

    The Lomographic Society International is a globally-active organization dedicated to analogue, experimental and creative photography. Our team comes together from all over the world and we are all different. It’s really important to us that everybody feels welcome at Lomography. We think diversity is a strength and inclusion should be meaningful in order to provide equal opportunities for everyone.

  • What working at Lomography is like

    We offer jobs in various departments with quick promotion opportunities and a wide range of benefits, not least access to all the fun Lomography gear you could ever dream of! English is our working language amongst a friendly team comprising over 15 different nationalities – everyone has a place at Lomography! Each of us brings something new to the team and we all share a common passion for photography. Every career path is unique and offers the opportunity to gain new perspectives and knowledge.

  • Where can you find us?

    With our HQ in Vienna and subsidiaries located in London, Paris, New York, Tokyo, Hong Kong, Shanghai and Manila – you can choose the destination of your dreams. We're happy to help you when relocating to any of the places that you’re drawn to and wherever you end up, our international team works together so you will be able to engage with colleagues and Community members from all around the world.

  • How do you apply

    Don’t be shy! Browse through our job postings and feel free to tell us all about your passions, strengths and experiences. Feel free to share your photos with us if you are an analogue enthusiast or any other creative project that you think we might find interesting. Let us know why you want to contribute to Lomography’s legacy and we will get back to you as soon as possible. We’ll aim to get back to you within one week with our feedback!

  • Which team fits you

    We have several different in-house departments including marketing, design, programming, copywriting, product development, finance and administration. We strongly believe in training talents in all areas and you will definitely learn something new at Lomography. Rest assured: we will find a department that fits your ambitions!

  • What the hell is Lomography?

    Established in Vienna in 1992 as an artistic movement – fuelled by fiery passion and burning curiosity – today, Lomography designs, manufactures and distributes analogue cameras and accessories to photographers around the world. We are a creative and globally present company with our headquarters located in Vienna, along with various subsidiaries all over the world.

More Open Positions at Lomography (see all)

Still haven’t found what you’re looking for?

Don’t worry, Lomography is always on the lookout for motivated people to join our team. Send your resume to jobs@lomography.com and let us know what role you’d be interested in.